Oscar Meza Guedez

• Assessed technical readiness across 50+ Microsoft partners, identifying architecture, identity, and governance gaps for Microsoft 365 Copilot deployments and reducing partner deployment timelines by 10%
• Designed scalable partner enablement frameworks that standardized architecture practices for Modern Work and Copilot solutions, increasing successful partner deployments by 10%
• Led architecture validation and solution design reviews across partner-led implementations, producing deployment roadmaps that accelerated solution adoption by 25%
• Collaborated with Microsoft product and engineering teams to translate partner deployment feedback into product readiness improvements, influencing enhancements across Modern Work workloads
• Facilitated partner capability assessments covering deployment, extensibility, and go-to-market readiness, providing structured improvement plans that increased partner solution maturity across the ecosystem
• Developed Copilot Practice Evaluation Framework, establishing a standardized partner qualification model used globally to evaluate hundreds of partners for funded Copilot engagements

• Managed a portfolio of 100 enterprise customers generating $1M in annual revenue, consistently achieving quarterly revenue targets of $250K per quarter
• Identified and executed upsell and cross-sell opportunities across Microsoft SaaS offerings, driving 20% year-over-year revenue growth across the portfolio
• Leveraged CRM analytics and pipeline forecasting tools to identify high-value opportunities, improving revenue predictability and achieving 90%+ forecast accuracy
• Led complex B2B SaaS sales cycles in collaboration with solution specialists and partners, structuring technical engagements that reduced sales cycle timelines by 15%
• Delivered executive-level account planning and solution presentations that expanded Microsoft solution adoption across 35% of managed accounts
• Built cross-functional engagement models with partner and technical teams that improved alignment across sales, architecture, and delivery functions

• Resolved complex Microsoft 365, Outlook, and Teams incidents within an SLA-driven support environment, maintaining 95%+ SLA compliance across high-priority enterprise cases
• Managed 40 active technical cases per week, diagnosing cross-platform cloud and endpoint issues across Microsoft 365 environments and ensuring rapid resolution through structured escalation
• Collaborated with Microsoft engineering teams to investigate product defects and escalate critical incidents, contributing to 20+ documented product fixes and service improvements
• Authored troubleshooting documentation and knowledge base articles that reduced repeat support incidents by 5% across common Microsoft 365 deployment issues
• Managed the full lifecycle of technical cases using CRM tools, improving operational efficiency and reducing average case resolution time by 20%

Networking and Information Technology — Cybersecurity